Frequently Asked Questions:
1)Q. How can I place an order for the Camera Canopy™?
A. You may only place your order online via the PURCHASE page.
2)Q. What if I change my mind after placing the online order?
-A. You may either call us at 718-770-7898 or email us at email@example.com. As long as your order has not already shipped, we will cancel it and refund your purchase price. Once the order has shipped you will need to email us for a RETURN AUTHORIZATION and you will be responsible for the return shipping charges.
3)Q. Will your device fit on my camera?
A. The Camera Canopy will fit ANY camera with a hot shoe connection.
4)Q. Is assembly required?
A. The Camera Canopy comes fully assembled and ready to use. You may attach the included Rear Tripod Shield if you wish.
5) Q. Should my Camera Canopy move when it is attached to my camera?
A. No. When correctly mounted, there will be no movement. For your convenience, there is a video demonstration at the bottom of this page.
6)Q.What are the Camera Canopy specs?
A. The whole unit weighs just over two (2) pounds. The dimensions, in the standard position are 14"L X 11"W X 4"H . When fully extended, 18" L. When the Rear Tripod Shield is attached, the entire unit, fully extended, 21".
7)Q. Is Camera Canopy effective in all types of rain?
A. We want to be upfront about the limitations of our product. In wind driven, heavy downpours Camera Canopy will provide only partial protection. Camera Canopy is effective under normal rain conditions . The camera should be held horizontally, which will allow you to view and adjust your settings through the clear shield. When using a tripod, Camera Canopy's Rear Tripod Shield will offer additional back of camera protection. FYI - although the rear shield has been specifically designed for tripod use, we have had customers tell us that they like using it when hand holding the camera because it keeps their eyeglasses dry while they are shooting!
8)Q. Will the back of the camera get wet?
A. There is a slight overhang which provides protection during shooting when using the Camera Canopy without the Rear Tripod Shield. (The rear shield provides even more - please see Question 7 above)
Naturally, the camera must be maintained in a horizontal position at all times whether hand held or tripod affixed, with or without the Rear Tripod Shield employed, to be effective. Again, please see Question 7 above.
)Q. Is anything else included with my purchase?
A. Your Camera Canopy and Rear Tripod Shield will arrive with Use and Care instructions as well as a drawstring backpack/carry bag.
10)Q. What if I need a replacement part?
A. In the unlikely event that you need something replaced, you may contact us at:
Please use the words "Replacement Needed" somewhere in the subject. We will get back to you asap.
11)Q. What type of payment do you accept?
A. We accept PAYPAL and all major credit cards.
12)Q. Can I purchase the mirrorless Camera Canopy version for my DSLR camera?
A. Yes. But you would be limited in the length of your (zoom) lens coverage. Camera Canopy mirrorless version would only protect about twelve inches (12") from the back of the camera. If that is not a problem for you, then go with the smaller, less expensive version. You could always purchase the Extendable/Retractable Shield Kit later on if you find you need longer lens length coverage.
13)Q. I purchased the original Camera Canopy. Do I need to purchase the Rear Tripod Shield?
A. The Rear Tripod Shield was born out of the requests from some customers. Many wildlife, landscape and sports photography enthusiasts like to set up their cameras on a tripod. They wanted a bit more back of camera coverage than the original Camera Canopy configuration offered. If you feel that you need that coverage as well, then the Rear Tripod Shield is for you. If you find that back of camera protection is not an issue, then you can pass on it.